Microsoft Dynamics 365 Fundamentals Course

Your roadmap — from admission to certificate

Free counselling

Talk to our counsellor — choose the right course, batch time and mode.

Admission

Join at a CADD centre near you or online. You get your student login and ID card.

Learn step by step

24 Hours of hands-on Microsoft Dynamics 365 Fundamentals classes — in the classroom or live online.

Introduction to Dynamics 365 and Business AppsDynamics 365 SalesCustomer Service and Field ServiceCustomer Insights - Data and JourneysFinance and Supply Chain ManagementBusiness Central and Other AppsShared Features, Reporting and Review

Practice & project

Exercises in every class and a final project, checked by your trainer.

Course completion certificate + completion badge

Finish the course and get your course-completion certificate and a digital completion badge with your name.

Course-completion badge — Microsoft Technical Certificate in Microsoft Dynamic 365 Fundamentals — **Course-completion badge**

Course
Microsoft Technical Certificate in Microsoft Dynamic 365 Fundamentals

Issued by
CADD Training Cetre

Training
Classroom or live online

How to earn
Complete the course and its project

With your name and year · its own verify link · “Add to profile” on LinkedIn

Certification exam

Take the certification exam: a theory test and a practical task — at the centre or online.

Certified certificate + marksheet

Pass the exam and get the certified certificate with your marksheet. Anyone can check it online with its QR code.

Certified badge

Your certified badge — add it to LinkedIn and share it anywhere; it opens its own verify page.

Make your CV & apply for jobs

Make your CV in your student panel (Career → My CV) — your course, certificates and projects are added for you. Send it as a link with a preview picture, and apply to jobs and Hire Me requests from companies.

See CV formats for this field → Jobs for our students →Hire Me — companies find you →

About the Microsoft Dynamics 365 Fundamentals course

Microsoft Dynamics 365 is Microsoft's family of cloud business applications. Its customer engagement (CRM) apps such as Sales, Customer Service, Field Service and Customer Insights help companies manage leads, customers and service cases, while its ERP apps such as Finance, Supply Chain Management and Business Central run accounts, purchasing, inventory and production. All of them sit on Microsoft Dataverse and connect with the Power Platform and Microsoft 365.

This 24-hour fundamentals course gives a clear overview of both sides. You learn the purpose and main records of each app, follow a lead-to-cash and a procure-to-pay process, see how Power Apps, Power Automate and Power BI extend Dynamics 365, and practise navigating the apps in a trial environment. Classes are held in the classroom at CADD centres and as live online sessions, with business case studies and review questions.

The course is a good start for careers as a Dynamics 365 functional consultant, CRM or ERP support executive or business analyst. The counsellor can tell you which Microsoft Dynamics 365 exam currently matches the course if you want to certify.

You will be able to

Explain the difference between CRM and ERP and where each Dynamics 365 app fits
Describe the lead-to-opportunity-to-order process in Dynamics 365 Sales
Explain cases, queues, SLAs and knowledge articles in Customer Service
Describe general ledger, payables, receivables, procurement and inventory in the ERP apps
Explain when a company would choose Business Central instead of Finance and Supply Chain
Describe how Dataverse, Power Apps, Power Automate and Power BI extend Dynamics 365
Navigate model-driven apps: views, forms, dashboards and security roles

Who it is for

Commerce, MBA and BBA students interested in ERP and CRM careers
Accounts, sales, purchase and service staff whose company uses Dynamics 365
IT freshers planning to become Dynamics 365 functional or technical consultants
Business analysts and project coordinators working on business software

What you need

Basic computer skills and a general idea of how a business works
Knowledge of sales, accounts or inventory processes is helpful
A Windows PC or laptop with at least 4 GB RAM and a stable internet connection for live online classes

Courses that include Microsoft Dynamics 365 Fundamentals

Microsoft Technical Certificate in Microsoft Dynamic 365 FundamentalsMicrosoft Technical Certifications (MTC) · 24 Hours

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Microsoft Dynamics 365 Fundamentals course — FAQ

What is Microsoft Dynamics 365 used for?

Dynamics 365 is used to run business processes in the cloud: sales, customer service, marketing and field service on the CRM side, and finance, supply chain, inventory and projects on the ERP side.

Is Dynamics 365 CRM or ERP?

It is both. Dynamics 365 is a family of apps: Sales, Customer Service, Field Service and Customer Insights are CRM apps, while Finance, Supply Chain Management and Business Central are ERP apps.

Who can join the Dynamics 365 Fundamentals course?

Commerce, management and IT students, and working staff from sales, accounts, purchase or customer service. Basic computer skills and some idea of business processes are enough.

How long is the Dynamics 365 Fundamentals course?

The course is 24 hours long. The counsellor will share the class schedule for your centre or the live online batch.

Is Dynamics 365 training available online?

Yes. You can join live online classes or attend classroom sessions at a CADD centre. Practice is done in a browser-based Dynamics 365 trial environment.

Will I get a certificate for Dynamics 365 Fundamentals?

Yes. A CADD Training Centre certificate for Dynamics 365 Fundamentals is issued on completion and can be validated online with its QR code or code number. Any Microsoft exam is optional and booked separately.

What jobs can I get with Dynamics 365 skills?

The course is a first step towards roles such as Dynamics 365 functional consultant, CRM executive, ERP support executive and business analyst, usually after further app-specific training.