This Policy applies to all payments made to CADD Training Centre or through its system, at its own centre, at a franchise centre or online. Please read it before paying.
1. Fees are non-refundable
Once admission is confirmed, the registration fee, course fee and any other fee paid are not refundable, whether or not the student attends, completes or leaves the course, except in the cases listed in Section 2. Leaving a course, absence, change of mind, a job, relocation, exams elsewhere or health reasons do not create a right to a refund.
2. When a refund is given
- Batch cancelled by us: if we cancel a course or batch before it starts and cannot offer another batch, course or centre acceptable to you, the fee paid for it is refunded in full.
- Cancellation within 3 days: if you ask in writing within 3 days of the first payment, before your first class and before your login, material or kit is issued, the course fee is refunded after deducting the registration fee and processing charges.
- Double or excess payment: an amount paid twice or more than the fee due is refunded after verification.
Approved refunds are paid within 14 working days, only to the original mode of payment or the payer's bank account. Bank / gateway charges, if any, are deducted.
3. Never refundable
- exam fees once the exam is booked or attempted;
- charges for certificates, marksheets, badges, duplicates, corrections and the digital course completion certificate or badge once issued or opened;
- e-books, videos, recordings, tests and other digital content once access is given;
- printed books and kits once used or not returned in their original condition;
- late fees, transfer charges and taxes.
4. Transfers
Admission cannot be transferred to another person. A change of course, batch, mode or centre is at the Company's discretion and needs payment of any difference in fee and the transfer charge. No refund is made if the new course costs less.
5. Payments made at a franchise centre
A refund of fees collected by a franchise centre is the responsibility of that centre under this Policy. The Company refunds only amounts actually received by the Company.
6. Chargebacks
Please contact us before raising a dispute with your bank. If a chargeback is raised for a service already given, we may suspend the login, withhold results and certificates and recover the amount and charges.
7. Shipping of certificates, books and kits
- Printed certificates, books and kits are handed over at the centre, or sent by courier / post where asked and paid for.
- Dispatch is made within 7–10 working days after payment; delivery time depends on the courier.
- Shipping charges are shown before payment and are not refundable.
- We are not responsible for delay or loss caused by a wrong or incomplete address; re-dispatch is charged again.
- A parcel received damaged must be reported with photos within 48 hours of delivery; we then replace the damaged item.
8. Returns and exchanges
Physical items can be returned only if they are wrong or damaged when delivered (reported as above). Digital products and services cannot be returned.
9. How to ask
Write to info@caddtc.com with your name, registration number, receipt number and the reason. We reply within 7 working days.
